FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
What are the delivery charges for orders from the Online Shop?
Delivery charges vary depending on the shipping method and your location. The exact shipping cost will be calculated during the checkout process, and you’ll be able to review the total before completing your purchase.
How long will delivery take?
Delivery times depend on your location and the shipping method chosen. Generally, orders are processed and shipped within 1-2 business days. Domestic orders typically arrive within 3-7 business days, while international orders may take longer. You’ll receive a tracking number once your order is shipped to monitor its progress.
What exactly happens after ordering?
Once you place an order, you will receive an order confirmation email. Our team will then process and prepare your items for shipment. After your order has been shipped, you will receive another email with tracking information so you can follow your package’s journey.
Do I receive an invoice for my order?
Yes, an invoice will be sent to your email after your purchase is completed. You can also access it by logging into your account on 1Virx.com. A printed invoice will be included in the package when your order is shipped.
PAYMENT INFORMATION
When will the order payment be taken from my bank account?
Payment for your order will be processed at the time of purchase. If you’re paying by credit or debit card, the payment will be charged immediately upon completing your order. If you’ve selected other payment methods, such as PayPal, payment will be taken at the time of checkout.
A wishlist is a feature that allows you to save products you’re interested in for future reference. You can add items to your wishlist while browsing, and it will be stored in your account for easy access later. This is great if you want to keep track of items you might want to purchase in the future.
If you receive a damaged or incorrect product, please contact our customer service team immediately at support@1virx.com. We will assist you in resolving the issue, whether that’s issuing a replacement, providing a refund, or guiding you through the return process.
Once an order is placed, we aim to process it as quickly as possible to ensure fast delivery. Unfortunately, we are unable to make changes or cancellations once the order has been processed. If you need assistance, please contact our support team as soon as possible, and we’ll do our best to accommodate your request before the order is shipped.
Package tracking is a service that allows you to monitor the status and location of your order as it moves through the shipping process. Once your order has been dispatched, you will receive an email with tracking information, including a tracking number and a link to the carrier’s tracking page. Simply enter the tracking number on the carrier’s website to view real-time updates on your package’s progress.
